Skip to main content

Project Arrow

By

FEATURE

Post




Project Arrow is an initiative to transform India Post into a vibrant and responsive organization and to make a visible and positive difference in postal operations to benefit the customers.  It has been launched with objective of modernizing the post and makes visible, tangible and noteworthy differences in the post office operations that matter to “Aam Aadmi”.

In specific terms, Project Arrow entails comprehensive improvement of the core operations of the Post Offices as well as the ambience in which postal transactions are undertaken.  Enhancing the quality of services in ‘core areas’ envisages focus on Mail Delivery, Remittances, Savings Bank and Office service Levels.  This is helping the Department of Posts to emerge as a one-stop shop for retail products and offer a single window facility for banking, money remittances and other financial products and services including social and civic initiatives.  At present Monitoring of performance ‘Core Operations’ is done in 15,584 Post Offices and ‘Look & Feel’ has been improved in 1,843 Post offices.
Project Arrow will benefits Customers through - Direct communication with the outside world and development benefits in rural areas; Simpler and faster Money transactions through instant money order; ‘Local Citizens’ Forums’ formed who decide the performance norms for the respective post offices; Online public grievance handling and Monitoring through Video Conferences ensured sustainability and higher performance.
The Project Arrow experience is a working model for ushering in an integrated and lasting improvement in the postal system and awarded with “Prime ministers’ award for Excellence in Public Administration for 2008-2009” in 2010.
In the future it is proposed to include 3,000 more computerized post offices for monitoring of ‘Core Operations’ under Project Arrow Phase-VI during 2012-13 and later complete all 24,000 computerized Post offices during 12th Plan.

‘Look & Feel’ activity is proposed to be undertaken in 400 more Post offices during the financial year 2012-13 and expand in 2,500 post offices during 12th Plan in addition to existing 1843 post offices.


(PIB Features.)
******
Labels:

Comments

Post a Comment

Popular posts from this blog

Janani Shishu Suraksha Karyakram

By
FEATURE H&FW B.   Narzary * Reducing the maternal and infant mortality rate is the key goal feature of the Reproductive and Child Health Programme under the National Rural Health Mission. Several initiatives have been launched by the Ministry of Health & Family Welfare under the Mission including  Janani   Suraksha   Yojana , a key intervention that has resulted in phenomenal growth in institutional deliveries with more than one  crore  women  beneficiaries  annually. JSY was launched to promote institutional deliveries so that skilled attendance at birth is made available  and  mothers and new born babies can be saved from pregnancy related complications and deaths.
Post a Comment
Read more

NIOS to open study centre at Gaghidh central jail

By
Jamshedpur : In a boost to increase educational opportunities for inmates of the Gaghidih central jail, the prison administration has joined hands with National Institute of Open Schooling (NIOS). The NIOS regional office has agreed to open study centre in the Gaghidih jail next month. To start with, 30 inmates of the jail will pursue matriculation and senior secondary board examinations through NIOS study centres. "Initially, 30 inmates will pursue their academic career through NIOS and the classes shall begin by July," said jail superintendent Tushar Ranjan Gupta. The state government will bear the study expenses of the inmates. The NIOS will charge about Rs 2,000 from each inmate who seeks to appear in any of the two examinations. The institute will conduct biennial examinations In April and October every year. According to sources, out of the 12-odd CPI (Maoist) rebels who are currently lodged in the jail, a few have expressed their desire to pursue studies
Post a Comment
Read more

Preamble : Constitution of India : IAS Notes

By
Pic courtesy : http://hyderabad-india-online.com/ Preamble - Bare -  http://www.ankitrajvanshi.in/2012/11/preamble-bare.html "Preamble is a microcosm of the constitution and is a key to the constitution." Preamble is not enforceable Words socialist, secular and integrity  was added by the 42nd constitutional amendment of 1976 Preambular values Sovereignity : Sovereignity is a characteristic of the government. It means that there is no authority above the government either outside or inside the country. ** Preamble of India establishes popular sovereignity and not parliamentary sovereignity. Socialist : Socialism means ownership of productive forces by the government so that they benefit people equitably. Secular : Secularism means separation of religion from politics. Religion is private while politics is public. Democracy : Democracy means rule by the people. Republic : Republic is a political order in which the supreme power lies in a body of citizens.
Post a Comment
Read more