Skip to main content

Project Arrow

By

FEATURE

Post




Project Arrow is an initiative to transform India Post into a vibrant and responsive organization and to make a visible and positive difference in postal operations to benefit the customers.  It has been launched with objective of modernizing the post and makes visible, tangible and noteworthy differences in the post office operations that matter to “Aam Aadmi”.

In specific terms, Project Arrow entails comprehensive improvement of the core operations of the Post Offices as well as the ambience in which postal transactions are undertaken.  Enhancing the quality of services in ‘core areas’ envisages focus on Mail Delivery, Remittances, Savings Bank and Office service Levels.  This is helping the Department of Posts to emerge as a one-stop shop for retail products and offer a single window facility for banking, money remittances and other financial products and services including social and civic initiatives.  At present Monitoring of performance ‘Core Operations’ is done in 15,584 Post Offices and ‘Look & Feel’ has been improved in 1,843 Post offices.
Project Arrow will benefits Customers through - Direct communication with the outside world and development benefits in rural areas; Simpler and faster Money transactions through instant money order; ‘Local Citizens’ Forums’ formed who decide the performance norms for the respective post offices; Online public grievance handling and Monitoring through Video Conferences ensured sustainability and higher performance.
The Project Arrow experience is a working model for ushering in an integrated and lasting improvement in the postal system and awarded with “Prime ministers’ award for Excellence in Public Administration for 2008-2009” in 2010.
In the future it is proposed to include 3,000 more computerized post offices for monitoring of ‘Core Operations’ under Project Arrow Phase-VI during 2012-13 and later complete all 24,000 computerized Post offices during 12th Plan.

‘Look & Feel’ activity is proposed to be undertaken in 400 more Post offices during the financial year 2012-13 and expand in 2,500 post offices during 12th Plan in addition to existing 1843 post offices.


(PIB Features.)
******
Labels:

Comments

Post a Comment

Popular posts from this blog

Janani Shishu Suraksha Karyakram

By
FEATURE H&FW B.   Narzary * Reducing the maternal and infant mortality rate is the key goal feature of the Reproductive and Child Health Programme under the National Rural Health Mission. Several initiatives have been launched by the Ministry of Health & Family Welfare under the Mission including  Janani   Suraksha   Yojana , a key intervention that has resulted in phenomenal growth in institutional deliveries with more than one  crore  women  beneficiaries  annually. JSY was launched to promote institutional deliveries so that skilled attendance at birth is made available  and  mothers and new born babies can be saved from pregnancy related complications and deaths.
Post a Comment
Read more

Folk Dances of India

By
India is a land of diverse cultures and traditions. Each region of the country has a unique culture, which is also prominently visible in its various art forms. Almost all the regions of the country have their specific folk music and dance, which proves to be a wonderful way of expression of their community and its traditions. Though these folk dances are not as complex as the classical dance forms, they are very beautiful, because of the essence of rawness in them. Be it the Bihu of Assam, Dol-Cholom of Manipur, Hikal of Himachal Pradesh or Chhau of Bihar, each of the Indian folk dance forms comes across as a reflection of the deep sited beliefs and traditions of a particular culture. The folk dances of any community are performed on almost every special occasion and festival, to express elation and joy. These dances are also considered to be auspicious by many of the tribal communities in the country. Many folk dances are dedicated to the presiding deity of the specific commu
Post a Comment
Read more

My IBPS PO-2 Marksheet

By
Post a Comment
Read more